Simply click on the "Customize button" to access the customization options for your urn, allowing you to personalize it to your liking.

Because our products are customized, we regretfully cannot process returns. Nevertheless, we are committed to rectifying any errors to ensure that you receive the item exactly as promised!

We utilize a copy-and-paste approach, preserving the information you entered precisely as you provided it. Kindly perform a thorough review to identify and rectify any potential spelling or grammatical errors, such as dates, names, quotes, etc. We do not make any alterations unless you explicitly request us to do so.

If you need to make a change to your order after it has been placed, please don't hesitate to contact us. We strive to respond to all inquiries within 24 hours. However, if your items have already been shipped, we regret to inform you that it is now too late to make any modifications.

We aim to ship all orders between 24-48 hours after placed. Your order is individually personalized at our workshop in South Florida.

Regrettably, if the mistake was made on your part, it may not fall under our return policy. Nonetheless, please feel free to contact us, and we'll be glad to explore possible solutions. Our utmost aim is to ensure every customer's satisfaction.

We are meticulous when it comes to packaging your product, ensuring a safe and secure delivery. We take extra measures to guarantee that you receive it without any concerns or problems.